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Support

Need help with a flexible packaging order? Our Pinetown team supports local brands with practical guidance from artwork prep to dispatch. We work with pouches, sachets and wraps for businesses across South Africa, with delivery into Durban, Johannesburg, Pretoria, Cape Town and Bloemfontein.

Start with the right packaging question

Most support requests begin with a simple question about format, size or material. If you are not sure whether a pouch, sachet or wrap suits your product, our team can talk through filling method, shelf life needs and how the pack will be handled in store or during transport.

We also help with repeat production planning, so your order runs in the same way each time. That matters when a product is moving between Pinetown, Durban and inland depots, where handling conditions can change and packaging needs to stay consistent.

Artwork, proofs and print checks

Artwork support is a big part of the job. We assist with layout checks, text placement, barcodes and the practical side of colour on flexo printed packaging. If your pack has multiple panels or a long repeat, we will check that the artwork fits correctly before production starts.

  • Artwork prep for new packs and updates
  • Print proofing before go-ahead
  • Colour matching for repeat jobs
  • Advice on artwork changes for different pack sizes

This step helps avoid delays and keeps reprints straighforward when a product line grows or changes.

Material choices for South African conditions

Choosing the right material is part of getting the pack to perform well. Some products need better barrier support, while others need a lighter structure for fast packing and retail turnover. Coastal humidity in Durban and Ballito can affect how a pack behaves, so we consider handling, storage and the route your stock will take.

For inland deliveries to Johannesburg, Pretoria or Bloemfontein, we also look at transport time, stacking and how the goods will arrive at your site. The aim is practical packaging that suits the product, not just the artwork.

Short runs, repeat orders and production timing

Some clients need a short run for a product launch, while others place repeat production orders on a regular schedule. We support both, with clear communication on timing, quantities and dispatch. If you are working around a seasonal launch or a promotion, it helps to plan early because packaging schedules can fill up quickly.

  • Short run orders for launches or trials
  • Repeat production for established ranges
  • Dispatch coordination for local and national delivery
  • Support with packing sequence and order readiness

Load-shedding can also affect production planning, so we keep clients informed where timing needs to shift.

Support for delivery and collection across the country

Our base in Pinetown supports clients in Durban and further afield, with delivery arranged into major centres and surrounding areas. If you are based in Pietermaritzburg, Ballito or one of the larger metros, we can guide you on order handover and dispatch coordination.

We also help with the practical side of municipal requirements at site level, such as access times, receiving hours and delivery restrictions. That makes it easier for your packaging to get to the right place without unnecessary back and forth.

Who to contact on our team

Support is handled by a team that knows the production side as well as the customer side. Siyabonga Ndlovu oversees the business, while the rest of the team helps with sales, production, prepress, logistics and client communication. That means you can raise one issue and get the right person involved, instead of being passed around.

  • Siyabonga Ndlovu, Managing Director
  • Priya Naicker, Sales Manager
  • Marius van Wyk, Production Manager
  • Thandiwe Mkhize, Client Service Lead
  • Jason Petersen, Prepress Coordinator
  • Lerato Molefe, Logistics Coordinator

For help with an order, clients can reach us through the enquiry form on our contact page and we will take it from there.

Planning something? Send the team a message.

Contact form