How to reach the support team
If you need help with a new pack format, a repeat job, or a detail on an existing order, the quickest way is to use the enquiry form on our contact page. That gives us the main facts up front, so the right person can come back to you with a proper response. We work from Pinetown in KwaZulu-Natal and support customers in Durban, Johannesburg, Pretoria, Cape Town, Bloemfontein and nearby areas such as Pietermaritzburg and Ballito.
Our team handles support for day to day packaging queries, including print setup, material choices, production timing and dispatch planning. If you are checking whether a pouch, sachet or wrap suits your product, we can talk through the options in plain language, not jargon.
- Use the enquiry form for new quotes, follow-up questions or repeat orders
- Include pack size, artwork stage and the quantity you need
- Let us know if the order is for a launch, a seasonal run or steady monthly supply
What to include when you send an enquiry
Good support starts with the basics. The more practical detail you share, the easier it is for us to advise on print method, converting and finishing. If you already have artwork, mention whether it is ready for print or still being adjusted. If you do not have final artwork yet, say so and we will explain the next step.
It also helps to note where the product will be packed and stored. Coastal humidity in Durban can affect some materials differently to inland sites in Johannesburg or Pretoria, and load-shedding can influence how fast a production line needs to move. Small things like this matter when planning packaging that has to perform in real conditions.
- Product type and pack format: pouch, sachet or wrap
- Approximate size, quantity and how often you will reorder
- Any colour references, existing samples or print issues to check
- Delivery town and whether the order needs coordination with a specific receiving point
Support for repeat orders and print consistency
Repeat production is often where support matters most. Once a format is working well, you want the next run to match it as closely as possible. We help with repeat orders by checking prior print details, looking at the material spec and confirming any changes before production starts. That saves time and reduces avoidable packagng changes.
If you are reordering pouches, sachets or wraps for a local brand, we can talk through what stayed the same and what changed since the last run. Maybe the artwork was updated, the fill weight changed or the pack has to sit differently on shelf. Those small adjustments are worth confirming before the job is released.
- Repeat jobs can be checked against previous print notes where available
- We can confirm artwork updates before approval
- Dispatch can be planned to suit your receiving schedule
Practical help with artwork and proofing
Artwork questions are common, especially when a pack needs to fit an existing die line or when several product flavours sit in one family. Our support team can assist with artwork prep and print proofing so that the layout works on the selected format. We also look at colour matching where a brand needs consistency across reorders.
For some jobs, the issue is not the design itself but how it will print on the chosen material. Dark solids, fine text and small barcode areas all need careful checking. If you are unsure whether a file is ready, send the enquiry through and we will guide you on the next step.
- Artwork prep for flexo printing, pouch converting and sachet production
- Print proofing to check layout, text placement and visual balance
- Colour matching support for reprints and product ranges
Choosing the right packaging format
Some products work best in pouches, while others need sachets or wraps for portion control, shelf presentation or speed on the packing line. Our support team can talk you through each format and explain how material choice, seal type and opening style affect day to day use. The aim is to match the pack to the product, not force the product into a pack that is awkward to handle.
We also handle short run orders and larger repeat production, which helps when a business is testing a new flavour, running a promotion or scaling up after a product launch. If you are unsure what format suits your line, ask us to compare the options in practical terms.
- Pouches for retail presentation, storage and reseal needs
- Sachets for single-serve or sample quantities
- Wraps for flow and pack wrapping applications
Delivery coordination across South Africa
Once production is complete, dispatch coordination becomes part of the support process. We work from Pinetown and deliver to businesses in Durban, Johannesburg, Pretoria, Cape Town and Bloemfontein, as well as to surrounding areas where practical. If your receiving point has specific hours, access rules or municipal collection requirements, tell us early so we can plan accordingly.
Local brands often need clear timing because production, freight and stock receiving do not always line up neatly. We keep the handover practical and make sure the relevant details are in place before goods leave the site. That includes basic delivery instructions, contact references and any notes that help the receiving team accept the order without delay.
- Support for delivery planning from Pinetown to major South African centres
- Coordination for repeat supply and scheduled dispatches
- Clear handover notes for receiving teams and warehouse staff
Meet the team behind the support counter
Flexography Printing Co has been based in Pinetown, KwaZulu-Natal since 2009, with a team that knows the practical side of flexible packaging. Siyabonga Ndlovu leads the business as Managing Director, with Priya Naicker on sales, Marius van Wyk in production, Thandiwe Mkhize on client service, Jason Petersen in prepress and Lerato Molefe coordinating logistics. That mix means your enquiry is handled by people who understand the full path from artwork to delivery.
When you send through a support request, it does not disappear into a generic queue. It goes to the team member best placed to answer it, whether you need help with a repeat order, a production question or a delivery detail. We keep it straightforward, because that is what most businesses need when they are working to a deadline.
